Subscription terms, refund and cancellation policy

Last updated: October 9, 2026. These terms are between you and Myzbros Enterprises LLC, doing business as AveLynx ("we", "us"), 225 Broadway, San Diego, CA 92101. Contact: [email protected]. They cover your AveLynx subscription: how you are billed, how you can change, pause or cancel it, refunds, and what happens to your data.

1. Plans and prices

We offer three plans (Tier 1: Core Launch, Tier 2: Pro Ecosystem and Tier 3: Unlimited Suite), each billed monthly or yearly. Current prices are on the pricing page. Prices are in US dollars and do not include any applicable taxes. We may change prices for new customers at any time. For an existing customer, a price change takes effect at the next renewal after we have given at least 30 days' notice by email.

2. What is included

Each plan lists the apps, grant applications, team seats, queries, rows written and file storage it includes. Usage beyond the included amounts is not metered or billed today. We plan to introduce charges for it, and we will give at least 30 days' notice by email before any usage charge begins.

3. Billing and payment

• You are charged when you subscribe, and again at each renewal (monthly or yearly) until you cancel.
• Payments are processed by Stripe. Your card number and bank details go directly to Stripe, and we never see or store them.
• If you pay by bank account (ACH debit), you authorize us, through Stripe, to debit that account for the amounts due. Stripe shows the authorization text when you connect the account.
• If a payment fails, Stripe retries it. Your account stays active for 7 days after the first failure, and after that we may limit it to read-only until the payment succeeds. If it is never paid, the subscription ends and section 9 applies.

4. Founder pricing

Founder pricing is a limited early-customer offer: 25 places on Tier 1 (25% below the standard price), 15 on Tier 2 (33% below) and 10 on Tier 3 (50% below). It is a percentage below the standard price, not a fixed amount.

• You keep the founder discount for as long as your subscription stays continuously active or paused. It belongs to your subscription and cannot be transferred.
• You lose it, and your place is released, if you cancel, if the subscription ends unpaid, or if you switch to a standard plan. You cannot switch back into a founder price.
• A founder keeps the tier they joined on. To move to a higher tier you switch to a standard plan, and the standard price then applies.

5. Changing your plan

You can switch between the standard plans, and between monthly and yearly, from the billing page ("Manage billing, change plan or cancel" after you sign in at pricing.avelynx.net). Stripe works out the difference. When you move up during a billing period, the price difference for the rest of that period appears on your next invoice.

6. Pausing

You can pause a monthly plan from the pricing page after you sign in.

You can pause a monthly plan for up to 6 months in total within any 12-month period. The 12 months are counted back from the day you ask to pause. A pause lasts at least 1 month and at most 6. While paused you are not billed, and your plan starts again on the date you chose. If you resume early, only the months you actually paused count.

• The paused months are not charged, and they are not billed afterwards.
• Yearly plans cannot be paused, because they are paid in advance. You can cancel at the end of the period or switch to monthly.
• Founders keep their founder price while paused.
• While paused, your account may be limited to read-only access: you can look at and export your data, but not add or change it. Your data is kept.

7. Cancelling and refunds

• You can cancel at any time from the billing page. A cancellation takes effect at the end of the billing period you have already paid for, you keep full access until then, and you are not charged again.
• 14-day refund: if you ask for it within 14 days of the first payment for a subscription, we will refund that payment in full. After those 14 days we do not refund payments already made, but you can still cancel at any time as described above.
• To ask for a refund, or to cancel by email, write to [email protected] from the address on your account.
• You can subscribe again later at the standard price at that time. A founder place that has been released is not held for you.

8. Your data

• You own your data. We use it only to provide the service to you.
• The service is not designed for protected health information or other data covered by special medical-privacy rules, and you must not upload it. We make no claim of compliance with those rules.
• Do not upload data you do not have the right to use.
• We keep backups for 30 days.

9. After your subscription ends

If your subscription ends, we will keep your data for at least 14 days and email you before deleting it. You can export your data, or subscribe again, during that time. We keep the records we are legally required to keep, such as invoices.

10. Contact

Questions about these terms, billing, refunds or your data: [email protected].